21 years of training

It is very unusual to have an HR specialist who can also train. We are very lucky at CHaRM to have two. In the early days of my career I worked alongside a Training Manager who was responsible for all management training. He was a lovely guy and great blue sky thinker, but when it came to actually delivering or getting anything done he was a complete non-starter. My internal client managers (production and factory managers) came to me and asked me if I would develop a practical training programme for managers. I decided to give it a go and have never looked back. I became an HR specialist who can train - one of a rare breed. It was something I really enjoyed - passing my knowledge onto others. There was always a technical element to the training that I delivered because of the employment law which surrounded many of the management topics and that gave it a different edge from the normal run of the mill management courses.

When I started CHaRM, although I set the business up as an HR business, it very quickly became clear that there was a need for training, which I could fulfil and which clients asked for. It is great to see someone develop and grow and that is a great motivator for me. It is something I haven't lost in my 21 years at CHaRM and I derive great pleasure from being involved in the development of others. Over the last 21 years, things have evolved to include the development of much more senior people and an involvement at a much more strategic level than when I first started out. The talent development activities that we deliver still give me a great buzz as I watch new managers develop and grow. That job satisfaction has not changed for me, but many things in training have changed over the last 21 years.

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  • Date: April 19, 2017
  • By: Vicky Carr
  • Category: Learning and Development

At last - The young have found their voice

As I read the newspapers this weekend, it occurred to me that the young appear to have found their voice. They flocked to the polls on election day in greater numbers than we have seen for a long time. It seems like the young have decided that they are no longer willing for older people to dictate what happens with regard to their futures. I am so pleased that the younger generation have started to engage proactively with their future.

For many many months, in the HR professional newsletters and magazines, we have been reading about what 'Millennials' and 'Generation Y' employees want from work. For the most part though they appear to have been fairly silent about it, putting up with whatever management style has come their way. In reading about their impact on this election, it made me wonder whether their voices will get stronger within the workplace. I do hope so. That would force many businesses, run by older and up to now seemingly wiser people, to take their needs more into account. As a business leader, I look forward to the impact of younger voices being heard and taken seriously with regard to their workplaces.

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  • Date: June 10, 2017
  • By: Vicky Carr
  • Category: Learning & Development

What makes the best, the best?

Those who know me know that I am passionate about training and developing people, particularly managers. It gives me a real buzz to see people grow in skills and confidence.

It was a real joy therefore to meet an Operations Manager recently who felt the same way. She, like me, had worked at Boots and had experienced some really beneficial personal and professional development. This Operations Manager had a manager working for her who she recognised was struggling in his role and she wanted to discuss what training and support we could offer him. That organisation continues to grow, in large part because they are not afraid to invest in people who can help them achieve that growth.

What a contrast it was to be contacted by another manager from a different organisation who did not really value training and wanted some management training on the cheap. It was obvious, when he realised there was a price tag associated with the training, that he was paying lip service to the idea. When he realised we were not going to play ball and deliver poor quality support, things went very quiet!

Employees will always deliver the quality of service that their employer deserves. Good quality takes time, costs a little more (not always a lot) but lasts significantly longer. When it comes to training, it is definitely worth the investment.

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  • Date: November 6, 2017
  • By: Vicky Carr
  • Category: Learning and Development