One thing that has come sharply into focus for me while all the Brexit shenanigans has been continuing is the behaviour of our politicians. A few weeks ago some people in York were interviewed about what they thought about Brexit. A care worker started to talk about how badly all of our politicians are behaving and that if they were running a business such behaviour would not be tolerated. She was not senior, or even a manager, but she knew about appropriate behaviour and she was quite right in what she said. If that behaviour was going on in a business something would be done about it. We would not tolerate the shouting and the abuse and all the other bad things that are happening in our parliament if it were taking place within a business.
A few weeks ago I felt very sad. The golf club that I had belonged to for 17 years closed overnight, without any warning, leaving members without a golf club and the golf professional without a living. Thankfully I had seen the writing on the wall and had left some months before but it did not stop me feeling very emotional and sad for all of my friends who were still there.
The closure of my golf club coincided with the collapse of Carillion. What a horrific situation for all of those people out of work, plus the impact on all of those smaller businesses who relied on Carillion – some of those were our clients.
The more I thought about these two things, the more angry I became on behalf of all those that I knew were affected. Two factors were at play in both scenarios – one was greed and the other was incompetence. It seems like an increasing number of people are directly affected by these factors these days. I can’t do anything about other people’s greed, but I can do something about incompetence in organisations.
Those who know me know that I am passionate about training and developing people, particularly managers. It gives me a real buzz to see people grow in skills and confidence.
It was a real joy therefore to meet an Operations Manager recently who felt the same way. She, like me, had worked at Boots and had experienced some really beneficial personal and professional development. This Operations Manager had a manager working for her who she recognised was struggling in his role and she wanted to discuss what training and support we could offer him. That organisation continues to grow, in large part because they are not afraid to invest in people who can help them achieve that growth.
What a contrast it was to be contacted by another manager from a different organisation who did not really value training and wanted some management training on the cheap. It was obvious, when he realised there was a price tag associated with the training, that he was paying lip service to the idea. When he realised we were not going to play ball and deliver poor quality support, things went very quiet!
Employees will always deliver the quality of service that their employer deserves. Good quality takes time, costs a little more (not always a lot) but lasts significantly longer. When it comes to training, it is definitely worth the investment.
It is very unusual to have an HR specialist who can also train. We are very lucky at CHaRM to have two. In the early days of my career I worked alongside a Training Manager who was responsible for all management training. He was a lovely guy and great blue sky thinker, but when it came to actually delivering or getting anything done he was a complete non-starter. My internal client managers (production and factory managers) came to me and asked me if I would develop a practical training programme for managers. I decided to give it a go and have never looked back. I became an HR specialist who can train - one of a rare breed. It was something I really enjoyed - passing my knowledge onto others. There was always a technical element to the training that I delivered because of the employment law which surrounded many of the management topics and that gave it a different edge from the normal run of the mill management courses.
When I started CHaRM, although I set the business up as an HR business, it very quickly became clear that there was a need for training, which I could fulfil and which clients asked for. It is great to see someone develop and grow and that is a great motivator for me. It is something I haven't lost in my 21 years at CHaRM and I derive great pleasure from being involved in the development of others. Over the last 21 years, things have evolved to include the development of much more senior people and an involvement at a much more strategic level than when I first started out. The talent development activities that we deliver still give me a great buzz as I watch new managers develop and grow. That job satisfaction has not changed for me, but many things in training have changed over the last 21 years.