Employee Engagement - Avoiding People Problems

Employee Engagement - Avoiding People Problems

"Thank you ladies, I couldn't have done it without you"

People problems often creep up on managers and business owners when they least expect it; usually at a time when you really want to focus on clinching that piece of new business or completing a particular project. Once the problem has burst onto the stage, the time required to resolve it can literally run into days and sometimes weeks. Here at CHaRM our approach is to try and minimise the risk of employee disputes by working proactively with our clients to develop employee engagement and motivation. Key to our success (and our clients' success) is having effective Human Resource management processes in place, such as good induction and onboarding programmes, good communication, clear job roles and responsibilities and fair and consistent performance processes, such as appraisals, discipline and grievance procedures.

However, from time to time employee disputes and issues inevitably arise and need to be dealt with to restore harmony to the workplace. Our client journey often begins with the need to resolve a people problem and we can help with that in many different ways to ensure a positive resolution. Once the issue is resolved, we can then work with you to make sure it doesn't happen again.

While we can, and regularly do, support managers when people problems arise, we try our best to prevent them by working closely with our clients in a range of different ways to maintain the motivation and commitment of their high performing employees. We see the positive difference engaged employees make with every business we work with. We also see the positive difference that competent managers make when compared with those that have little idea of how to get the best from their people.

Client feedback includes:

""I'm really appreciative of your advice and the way you worked through everything with me. You gave me the legals but enabled me to take the softer approach that I wanted to in dealing with the issues. I could have got into such a tangle with this without your help."

"I would just like to reaffirm my appreciation for you and your team's services. Helping us with our "situation" and providing impartial guidance and information to the team recently has been immensely useful. I would not hesitate to recommend you to others in need of your services. Your professionalism is very much appreciated."

"Working with CHaRM has given me confidence to handle difficult situations and has shown that these issues can be dealt with without long term damage to the working relationship. Seeing CHaRM operate has shown how things should be done."