Interview Skills / Investigation Skills

Interview / Investigation Skills for Managers

We have a number of different solutions to develop interview and/or investigation skills for Managers, from one-day interactive workshops, to a two-day assessed Development Award or bespoke courses designed to meet client needs. Whichever option you choose our training is designed to give managers the skills and knowledge to effectively conduct a range of interviews, covering all types of interviews from a grievance to a disciplinary or dismissal interview, recruitment and selection interviews, and investigation/fact finding interviews such as H&S investigations and any other interview where the facts of the situation need to be clearly determined before any action is taken or a decision made. Feedback from previous participants includes:

"Really enjoyed course, gained confidence and knowledge."

"Very useful. First training I have been on in this subject matter and it was concise, useful and interactive. Very good!"

"Great day. Very interactive and engaging. Use of real-life scenario had great impact."

"Having worked with the team at CHaRM for many years, I have the highest praise for their knowledge, expertise, professionalism and skills. CHaRM recently delivered an in-house training programme for our Production Supervisors and selected Managers on interviewing skills; a three day course which was prepared specifically for our needs. The course covered all elements of interviewing and concluded with a role play exercise. The impact of this training was exceptional and we have seen many improvements, not only in the behaviour of our Supervisors and Managers but also in the ownership and improvements that have been made. Since this course was completed we have streamlined our interview process and there is a notable confidence and assurance from our Supervisors and Managers when conducting interviews and more importantly making timely hiring decisions."